MHF ACT Annual Participant Survey | Mental Health Foundation ACT

Step 1 of 3

33%

Your experience

1. What services are you currently receiving from MHF?(Required)

Mental Health Discharge Program

Clear Path Counselling Service

Short Term Accommodation – Respite

Support Coordination and/or Recovery Coaching

NDIS Plan Management

NDIS Core Services – Access / Assistance with Daily Life etc.

2. When you first started receiving services from MHF, you would have set goals, do you feel you are achieving them?(Required)

Yes, fully

Yes, partially

Don’t know

Not at all

Too soon to tell – new to MHF

3. Do you feel supported in your decision making and achieving your goals?(Required)

Always

Usually

Sometimes

Never

4. Do you feel that MHF listens to you and responds to your needs?(Required)

Always

Usually

Sometimes

Never

5. Do you know how and when you can ask MHF to provide you with a support person such as an advocate?(Required)

Yes

Not sure

Feedback

6. Which of the following methods are you aware of to provide feedback to MHF or make a complaint?(Required)

Telephone

Website online form

In person via Support Worker

I am not aware of any of these

7. If you have interacted with MHF through feedback, a complaint, or an incident, do you have any comments on how you found that process?

8. Through your interaction with MHF staff is there any feedback you would like to provide regarding our processes and procedures?

Yes (please provide more information below)

If you said yes to question 8 above, please provide more detail here:

9. Do you know what to do if there is an emergency or if MHF were unable to support you, e.g. if there was another pandemic lockdown?(Required)

Yes

Not sure

Experience with NDIA

10. In the last 12 months, have you had your NDIS plan renewed?(Required)

Yes

No (go to Q 13)

11. If you have had your NDIS plan renewed in the last 12 months, how was your experience?

Good, it was an easy process

Fair

Poor, I found it difficult

12. If you have had your NDIS plan renewed in the last 12 months, which of the following best explains the outcome?

The plan was increase with time with more funding or more services

The plan was basically the same as last time

The plan was decreased this time with less funding or fewer services

Final comments

13. How likely are you to recommend MHF to somone else?(Required)

Very likely

Llikely

Unsure

Not Likely

Definitely will not

14. Are there any staff you would especially like to mention?(Required)

15. Here is an opportunity to provide feedback to MHF about the support we are providing you, please let us know anything that is on your mind.(Required)

16. Please feel free to remain anonymous, but if you would like to leave your name you may do so here.

We would like to hear how we are going…

Participant Survey December 2024

Your experience

Feedback

Experience with NDIA

Final comments