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Participant Survey December 2024
Step
1
of
3
33%
Your experience
1. What services are you currently receiving from MHF?
(Required)
Mental Health Discharge Program
Clear Path Counselling Service
Short Term Accommodation – Respite
Support Coordination and/or Recovery Coaching
NDIS Plan Management
NDIS Core Services – Access / Assistance with Daily Life etc.
Select All
2. When you first started receiving services from MHF, you would have set goals, do you feel you are achieving them?
(Required)
Yes, fully
Yes, partially
Don’t know
Not at all
Too soon to tell – new to MHF
3. Do you feel supported in your decision making and achieving your goals?
(Required)
Always
Usually
Sometimes
Never
4. Do you feel that MHF listens to you and responds to your needs?
(Required)
Always
Usually
Sometimes
Never
5. Do you know how and when you can ask MHF to provide you with a support person such as an advocate?
(Required)
Yes
Not sure
No
Feedback
6. Which of the following methods are you aware of to provide feedback to MHF or make a complaint?
(Required)
Telephone
Website online form
In person via Support Worker
I am not aware of any of these
Select All
7. If you have interacted with MHF through feedback, a complaint, or an incident, do you have any comments on how you found that process?
8. Through your interaction with MHF staff is there any feedback you would like to provide regarding our processes and procedures?
No
Yes (please provide more information below)
If you said yes to question 8 above, please provide more detail here:
9. Do you know what to do if there is an emergency or if MHF were unable to support you, e.g. if there was another pandemic lockdown?
(Required)
Yes
Not sure
No
Experience with NDIA
10. In the last 12 months, have you had your NDIS plan renewed?
(Required)
Yes
No (go to Q 13)
11. If you have had your NDIS plan renewed in the last 12 months, how was your experience?
Good, it was an easy process
Fair
Poor, I found it difficult
12. If you have had your NDIS plan renewed in the last 12 months, which of the following best explains the outcome?
The plan was increase with time with more funding or more services
The plan was basically the same as last time
The plan was decreased this time with less funding or fewer services
Final comments
13. How likely are you to recommend MHF to somone else?
(Required)
Very likely
Llikely
Unsure
Not Likely
Definitely will not
14. Are there any staff you would especially like to mention?
(Required)
15. Here is an opportunity to provide feedback to MHF about the support we are providing you, please let us know anything that is on your mind.
(Required)
16. Please feel free to remain anonymous, but if you would like to leave your name you may do so here.
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